How much are the shippingcosts?
DK, FI, FR, LI, LU, MC, AN,
NO, PL, PT, ES, SE, GB, IT,
free from 99.95
SG, US, AU, NZ, CA, MT, RU,
AE, HR, MD, LV, CH, CN, JP,
PA, CY, IS, LT, BG, SI, LT,
BG, HU, LT, RO, IL
free from 99.95
When will my order be shipped?
Suitable tries to prepare your order as soon as your payments has cleared. This means that orders that are placed on workingdays before 17:00h are usually shipped the same day. This also applies when you have choosen to pay afterwards. Please note that we can only do this if all the items that you have ordered are in stock. We do our best to always mention the expected delivery time.
Suitable will ship your order with PostNL (a Dutch shipping agency). You will be kept informed about the status of your order by e-mail. You will also receive a tracking number as soon as we have shipped the parcel, so that you are able to track your order at all times.
When will my order be delivered?
Suitable usually ships the orders within 1 working day. However, it might happen that the item you have ordered is all sold out. In this case we will always try to backorder it for you at one of our suppliers. You will immediatly receive a message if this is the case. The delivery time can be up to 5 working days, depending on the type of product that you have ordered.
Note: If you choose to pay your order up front using prepayment, please take into account that it might take a couple of days before we receive your payment. This can usually take up to 5 working days. As soon as we have received your payment, we will notify you by e-mail and your order will be shipped the same day.
I'm not at home at the expected delivery date, can I change the address?
It is possible to change the address up to the moment that we have shipped the parcel. For example, if the delivery will be on a workingday you can choose to have your order delivered at your workaddress. If you want to change anything in your order, we advise you to contact our customer service by phone at 004932221095576
, so that we can act quickly.
Once your order is shipped, changing the address is no longer possible. The shipping agency will try to deliver the parcel at the submitted address twice. If both attempts fail, the parcel will be shipped back to our warehouse in the Netherlands. We can then reship it to a new address for you.
Can I have my order delivered in another country?
Yes, of course! You can choose to have your order delivered in lots of different countries. Choose the preferred country in the check out process and add the shippingaddres.
Shippingcosts for European countries are € 4,95 (free from € 99,-) and shipments to an address outside of Europe are € 25,00.
With the exeption of Belgium, Germany and the Netherlands. Shipments to these three countries are always free.
Can I change or cancel my order?
Yes, you can change or cancel your order as long as it is not yet shipped. If you would like to change anything or cancel the order we request you to contact our customer service by phone, so that we can act quickly.
Suitable does not charge cancellation costs.